JAMDA
Volume 8, Issue 1 , Pages 46-54 , January 2007

A Person-Centered Workplace: The Foundation for Person-Centered Caregiving in Long-Term Care

  • V. Tellis-Nayak, PhD

      Affiliations

    • Corresponding Author InformationAddress correspondence to V. Tellis-Nayak, PhD, My InnerView, 6651 North Washtenaw Avenue, Chicago, IL 60645.

References 

  1. In:  Weiner A,  Ronch J editor. Culture change in long-term care. New York: Hawthorne Social Work Practice Press; 2003;
  2. Evers W, Tomic W, Brouwers A. Aggressive behaviour and burnout among staff of homes for the elderly. Int J Ment Health Nurs. 2002;11:2–9
  3. Morgan DG, Semchuk KM, Stewart NJ, D’Arcy C. Job strain among staff of rural nursing homes (A comparison of nurses, aides and activity workers). J Nurs Adm. 2002;32(3):52–61(2002)
  4. Bowers BJ, Lauring C, Jacobson N. How nurses manage time and work in long-term care. J Adv Nurs. 2001;33(4):484–491
  5. Ingersoll GL, Olsan T, Drew-Cates J, DeVinney BC, Davies J. (2002) (Nurses’ job satisfaction, organizational commitment and career intent). J Nurs Adm. 2002;32(5):250–263
  6. Riggs CJ, Rantz MJ. A model of staff support to improve retention in long-term care. Nurs Adm Q. 2001;25:43–54
  7. Tilly J, Black K, Ormond B. State experiences with minimum nursing staff ratios for nursing facilities: findings from the research to date and a case study proposal. Washington, DC: The Urban Institute and US Department of Health and Human Services; 2003;Publication HHS-100-97-0010
  8. Castle NG. Administrator turnover and quality of care in nursing homes. Gerontologist. 2001;41:757–767
  9. Castle NG, Engberg J. Staff turnover and quality of care in nursing homes. Med Care. 2005;43(6):616–626
  10. Yeatts DE, Cready C, Ray B, DeWitt A, Queen C. Self-managed work teams in nursing homes: Implementing and empowering nurse aide teams. Gerontologist. 2004;44:256–261
  11. Barry T, Brannon D, Mor V. Nurse aide empowerment strategies and staff stability: Effects on nursing home resident outcomes. Gerontologist. 2005;45:309–317
  12. Sikorska-Simmons E. Predictors of organizational commitment among staff in assisted living. Gerontologist. 2005;45:196–205
  13. Eaton SC. What a difference management makes: Nursing staff turnover variation within a single labor market. Chapter 5 in Abt Associates Report to Congress: appropriateness of minimum staff ratios in nursing homes: Phase II final report. Available at: http://www.cms.gov/medicaid/reports/rp1201home.asp. Accessed February 15, 2006.
  14. O’Connor ES. The politics of management thought: A case study of the Harvard Business School and the Human Relations School. Acad Manage Rev. 1999;24:117–131
  15. McGregor D. The human side of enterprise. New York: McGraw-Hill Book Company; 1960;
  16. American Health Care Association, Health Services Research and Evaluation. OSCAR data reports: Operational characteristics. Washington, DC: AHCA; 2006;
  17. Quality Partners of Rhode Island. Nursing home resident satisfaction: An overview of public reporting. Providence (RI): Rhode Island Department of Health; 2003;
  18. Quality Management. Report on satisfaction of families and staff. Fort Smith (AR): Beverly Enterprises; 2001;
  19. Crabtree, S. Engagement keeps the doctor away. Gallup Management Journal. Available at: www.gallup.com. Accessed August 19, 2005.
  20. Schuman AL. A new theoretical foundation for relationship-centered care (Complex responsive processes of relating). J Gen Intern Med. 2006;21:40–44
  21. Malone BL, Marullo G. Workforce trends among US Registered Nurses. Paper presented at: International Council of Nurses ICN Workforce Foruml, September 21–October 1, 1997; Stockholm, Sweden.
  22. Pillemer K. Solving the frontline crisis: A practical guide to finding and keeping quality nursing assistants. Cambridge (MA): Frontline Publishing Corporation; 1996;
  23. Tellis-Nayak V, Tellis-Nayak M. Quality of care and the burden of two cultures: When the world of the nurse’s aide enters the world of the nursing home. Gerontologist. 1989;29:307–313
  24. Tellis-Nayak V. Nursing home exemplars of quality: Their paths to excellence. Springfield (IL): Charles C. Thomas; 1988;
  25. Kane RA. Measures, indicators and improvement of quality of life in nursing homes. Quality of Life in Nursing Homes Final Report. July 2003. Available at: http://www.cms.hhs.gov/quality/nhqi/. Accessed February 15, 2006.
  26. Neumann PJ, Araki SS, Gutterman E. The use of proxy respondents in studies of older adults: Lessons, challenges, and opportunities. J Am Geriatr Soc. 2000;48:1646–1654
  27. Hernandez GG. Recruitment, training, employment and retention report on certified nursing assistants in Florida’s nursing homes. Tallahassee (FL): Florida Department of Elder Affairs; 2000;

 This research was funded by My InnerView, Inc, which is a Wisconsin-based company that promotes an evidence-based approach to quality in long-term care. Most of the data for this study were drawn from the archives of My InnerView, Inc, 2620 Stewart Avenue, Suite 16, Wausau, WI 54401. E-mail: info@myinnerview.com.

PII: S1525-8610(06)00484-1

doi: 10.1016/j.jamda.2006.09.009

JAMDA
Volume 8, Issue 1 , Pages 46-54 , January 2007

Article Tools