Support Care Coordinators: A Unique Approach to Managing Personal Support Workers in Long-term Care

      The SCC role was developed to supervise PSWs providing direct resident care and complete administrative tasks. This new model of care features a PSW fulfilling a manager role to provide quality assurance in the home, and more broadly speaking, provides career advancement opportunities for PSWs. Objective: To evaluate the implementation of the Support Care Coordinator (SCC), a novel approach to supervision for Personal Support Workers (PSWs), in a long-term care home. This paper will examine the perceived facilitators and barriers of the SCC role as well as the effectiveness, acceptability, and adoption of this new role by staff and administrators.
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