The SCC role was developed to supervise PSWs providing direct resident care and complete
administrative tasks. This new model of care features a PSW fulfilling a manager role
to provide quality assurance in the home, and more broadly speaking, provides career
advancement opportunities for PSWs. Objective: To evaluate the implementation of the
Support Care Coordinator (SCC), a novel approach to supervision for Personal Support
Workers (PSWs), in a long-term care home. This paper will examine the perceived facilitators
and barriers of the SCC role as well as the effectiveness, acceptability, and adoption
of this new role by staff and administrators.
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© 2015 Published by Elsevier Inc.