Quality Improvement| Volume 19, ISSUE 3, PB14, March 2018

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A Quality Improvement Initiative to Improve Nurse-Physician Telephone Communication in a Long-term Care Facility

      Telephone calls are the primary mode of nurse-physician communication in long term care facilities (LTCF). Staff turnover, lack of standardized protocols, and employee fatigue and multitasking could contribute to gaps in communication, leading to adverse patient outcomes. The literature demonstrates that deployment of standardized communication tools, such as “Situation, Background, Assessment, Recommendation (SBAR)” training for nurses, can facilitate improved nurse-physician communication.
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