Telephone calls are the primary mode of nurse-physician communication in long term
care facilities (LTCF). Staff turnover, lack of standardized protocols, and employee
fatigue and multitasking could contribute to gaps in communication, leading to adverse
patient outcomes. The literature demonstrates that deployment of standardized communication
tools, such as “Situation, Background, Assessment, Recommendation (SBAR)” training
for nurses, can facilitate improved nurse-physician communication.
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© 2017 Published by Elsevier Inc.
