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Original Study| Volume 22, ISSUE 8, P1609-1614.e1, August 2021

Families' and Residents' Perspectives of the Quality of Nursing Home Care: Implications for Composite Quality Measures

  • Dana B. Mukamel
    Correspondence
    Address correspondence to Dana B. Mukamel, PhD, Division of General Internal Medicine, Department of Medicine, iTEQC Research Program, University of California, Irvine, 100 Theory, Suite 120, Irvine, CA 92617–3056, USA.
    Affiliations
    Division of General Internal Medicine, Department of Medicine, University of California, Irvine, Irvine, CA, USA

    iTEQC Research Program, University of California, Irvine, Irvine, CA, USA
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  • Debra Saliba
    Affiliations
    UCLA Borun Center at David Geffen School of Medicine, Los Angeles, CA, USA

    Veterans Administration GRECC, Los Angeles, CA, USA

    RAND Health, Santa Monica, CA, USA
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  • David L. Weimer
    Affiliations
    LaFollette School of Public Affairs, University of Wisconsin–Madison, Madison, WI, USA
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  • Heather Ladd
    Affiliations
    Division of General Internal Medicine, Department of Medicine, University of California, Irvine, Irvine, CA, USA

    iTEQC Research Program, University of California, Irvine, Irvine, CA, USA
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Published:November 20, 2020DOI:https://doi.org/10.1016/j.jamda.2020.10.004

      Abstract

      Objectives

      To assess (1) the relationship of consumers' assessment of overall nursing home quality to their assessment of specific dimensions of quality; and (2) the implications of this relationship for composite quality measures in Nursing Home Compare.

      Design

      A survey conducted in 2017 elicited respondents' assessments of the quality of overall care and 13 specific dimensions of care.

      Settings and Participants

      The sample consisted of 4449 respondents who either resided in a nursing home or had a family member who resided in a nursing home during the 6 months before the survey.

      Methods

      We estimated regression models to infer the relationship between consumers' assessments of overall quality and 13 specific dimensions of quality. The regression coefficients, indicating the implicit importance/weight assigned by respondents to each dimension as a component of the consumers' assessment of overall quality, were used to create a prototype composite quality measure.

      Results

      For long-stay residents, 8 of the 13 quality dimensions were significantly associated with their overall ratings of quality. Five dimensions achieved significance for short-stay residents. The magnitude of importance weights varied substantially across dimensions of care.

      Conclusions and Implications

      Our findings suggest that Nursing Home Compare could be improved by augmenting the technical information in the 5-Star composite measure with consumers' assessments of the additional, nontechnical dimensions of quality.

      Keywords

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