Advertisement
Original Study| Volume 22, ISSUE 10, P2147-2153.e3, October 2021

Download started.

Ok

Quality and Safety in Long-Term Care in Ontario: The Impact of Language Discordance

Published:January 09, 2021DOI:https://doi.org/10.1016/j.jamda.2020.12.007

      Abstract

      Objectives

      This study compared quality indicators across linguistic groups and sought to determine whether disparities are influenced by resident-facility language discordance in long-term care.

      Design

      Population-based retrospective cohort study using linked databases.

      Setting and Participants

      Retrospective cohort of newly admitted residents of long-term care facilities in Ontario, Canada, between 2010 and 2016 (N=47,727). Individual residents' information was obtained from the Resident Assessment Instrument Minimum Data Set (RAI-MDS) to determine resident's primary language, clinical characteristics, and health care indicators.

      Measures

      Main covariates of interest were primary language of the resident and predominant language of the long-term care facility, which was determined using the French designation status as defined in the French Language Services Act. Primary outcomes were a set of quality and safety indicators related to long-term care: worsening of depression, falls, moderate-severe pain, use of antipsychotic medication, and physical restraints. Multivariable logistic regression models were used to assess the impact of resident's primary language, facility language, and resident-facility language discordance on each quality indicator.

      Results

      Overall, there were few differences between francophones and anglophones for quality and safety indicators. Francophones were more likely to report pain (10.9% vs 9.9%; P = .001) and be physically restrained (7.3% vs 5.2%; P < .001), whereas a greater proportion of anglophones experienced worsening of depressive symptoms (24.0% vs 22.9%; P = .001). However, quality indicators were generally worse for francophones in Non-Designated facilities, except for pain, which was more commonly reported by francophones in French-Designated facilities. Anglophones were more likely to be physically restrained in French-Designated facilities (6.7% vs 5.1%; P < .001).

      Conclusions and Implications

      For francophones, quality indicators tended to be worse in the presence of resident-facility language discordance. However, these findings did not persist after adjusting for individual- and facility-level characteristics, suggesting that the disparities observed at the population level cannot be attributed to linguistic factors alone.

      Keywords

      To read this article in full you will need to make a payment

      Purchase one-time access:

      Academic & Personal: 24 hour online accessCorporate R&D Professionals: 24 hour online access
      One-time access price info
      • For academic or personal research use, select 'Academic and Personal'
      • For corporate R&D use, select 'Corporate R&D Professionals'

      Subscribe:

      Subscribe to Journal of the American Medical Directors Association
      Already a print subscriber? Claim online access
      Already an online subscriber? Sign in
      Institutional Access: Sign in to ScienceDirect

      References

        • Tanuseputro P.
        • Chalifoux M.
        • Bennett C.
        • et al.
        Hospitalization and mortality rates in long-term care facilities: Does for-profit status matter?.
        J Am Med Dir Assoc. 2015; 16: 874-883
        • Institute of Medicine
        Improving the Quality of Long-Term Care.
        National Academies Press, Washington, DC2001: 343
        • Bondevik G.T.
        • Hofoss D.
        • Husebø B.S.
        • Deilkås E.C.T.
        Patient safety culture in Norwegian nursing homes.
        BMC Health Serv Res. 2017; 17: 424
        • Hefele J.G.
        • Acevedo A.
        • Nsiah-Jefferson L.
        • et al.
        Choosing a nursing home: What do consumers want to know, and do preferences vary across race/ethnicity?.
        Health Serv Res. 2016; 51: 1167-1187
        • Low L.F.
        • LoGiudice D.
        Residents from non-English-speaking countries of birth in Australian aged care facilities.
        Australas J Ageing. 2018; 37: E85-E90
        • Kaplan S.H.
        • Greenfield S.
        • Ware J.E.
        Assessing the effects of physician-patient interactions on the outcomes of chronic disease.
        Med Care. 1989; 27: S110-S127
        • Parker M.M.
        • Fernández A.
        • Moffet H.H.
        • et al.
        Association of patient-physician language concordance and glycemic control for limited-English proficiency Latinos with type 2 diabetes.
        JAMA Intern Med. 2017; 177: 380-387
        • Cooper L.A.
        • Powe N.R.
        Disparities in patient experiences, health care processes, and outcomes role of patient–provider racial, ethnic, and language concordance.
        The Commonwealth Fund, New York, NY2004: 29
        • Ngo-Metzger Q.
        • Sorkin D.H.
        • Phillips R.S.
        • et al.
        Providing high-quality care for limited English proficient patients: The importance of language concordance and interpreter use.
        J Gen Intern Med. 2007; 22: 324-330
        • Squires A.
        • Peng T.R.
        • Barrón-Vaya Y.
        • Feldman P.
        An exploratory analysis of patient-provider language-concordant home health care visit patterns.
        Home Health Care Manag Pract. 2017; 29: 161-167
        • Wilson E.
        • Chen A.H.
        • Grumbach K.
        • et al.
        Effects of limited English proficiency and physician language on health care comprehension.
        J Gen Intern Med. 2005; 20: 800-806
        • Bowen S.
        Language Barriers in Access to Health Care.
        Health Canada, Ottawa, Ontario2001: 134
        • Traylor A.H.
        • Schmittdiel J.A.
        • Uratsu C.S.
        • et al.
        Adherence to cardiovascular disease medications: Does patient-provider race/ethnicity and language concordance matter?.
        J Gen Intern Med. 2010; 25: 1172-1177
        • Carrasquillo O.
        • Orav E.J.
        • Brennan T.A.
        • Burstin H.R.
        Impact of language barriers on patient satisfaction in an emergency department.
        J Gen Intern Med. 1999; 14: 82-87
        • Bowen S.
        The impact of language barriers on patient safety and quality of care.
        Société Santé en Français, Ottawa, Ontario2015: 53
        • Runci S.J.
        • Eppingstall B.J.
        • van der Ploeg E.S.
        • et al.
        The language needs of residents from linguistically diverse backgrounds in Victorian aged care facilities.
        Australas J Ageing. 2015; 34: 195-198
        • Ontario Legislative Assembly
        French Language Services Act. RSO 1990, c F32. Consolidation Period: From July 1, 2018, to the e-Laws currency date.
        Legislative Assembly of the Province of Ontario, Toronto, Ontario1990
        • French Language Services Commissioner
        Special Report—Active Offer of Services in French: The Cornerstone for Achieving the Objectives of Ontario’s French Language Services Act.
        Office of the French Language Services Commissioner, Toronto, Ontario2016: 64
        • Picard L.
        • Allaire G.
        Deuxième Rapport sur la santé des francophones de l'Ontario.
        Programme de recherche, d’éducation et de développement en santé publique; Institut franco-ontarien, Université Laurentienne, Sudbury, Ontario2005: 159
        • Guerin E.
        • Batista R.
        • Hsu A.T.
        • et al.
        Does end-of-life care differ for anglophones and francophones? A retrospective cohort study of decedents in Ontario.
        Canada. J Palliat Med. 2019; 22: 274-281
        • Ontario Long-Term Care Association
        This Is Long-Term Care 2019.
        Ontario Long-Term Care Association, Toronto, Ontario2019: 16
        • Health Quality Ontario
        Measuring up 2017: A yearly report on how Ontario’s health system is performing. The Common Quality Agenda.
        Health Quality Ontario, Toronto, Ontario2017: 126
        • Hongsoo K.
        • Young-Il J.
        • Moonhee S.
        • et al.
        Reliability of the interRAI Long Term Care Facilities (LTCF) and interRAI Home Care (HC).
        Geriatr Gerontol Int. 2015; 15: 220-228
        • Canadian Institute for Health Information
        Continuing Care Reporting System Specifications Manual, 2009.
        Canadian Institute for Health Information, Ottawa, Ontario2009: 286
        • Kralj B.
        Measuring Rurality - RIO2008_BASIC: Methodology and Results.
        Ontario Medical Association, Toronto, Ontario2009: 20
        • Stephenson A.
        • Hux J.
        • Tullis E.
        • et al.
        Socioeconomic status and risk of hospitalization among individuals with cystic fibrosis in Ontario, Canada.
        Pediatr Pulmonol. 2011; 46: 376-384
        • interRAI
        Cognitive Performance Scale (CPS). interRAI Group.
        2014: 1
        • interRAI
        Scales: Status and outcome measures. interRAI Group, 2018.
        (Available at:) (Accessed October 25, 2019)
        • Canadian Institute for Health Information
        RUG III Plus: Decision-Support Guide.
        Canadian Institute for Health Information, Ottawa, Ontario2018: 26
        • Koné Pefoyo A.J.
        • Bronskill S.E.
        • Gruneir A.
        • et al.
        The increasing burden and complexity of multimorbidity.
        BMC Public Health. 2015; 15: 415
        • Mondor L.
        • Maxwell C.J.
        • Bronskill S.E.
        • et al.
        The relative impact of chronic conditions and multimorbidity on health-related quality of life in Ontario long-stay home care clients.
        Qual Life Res. 2016; 25: 2619-2632
        • Health Quality Ontario
        Long-Term Care Benchmarking Resource Guide.
        Health Quality Ontario, Toronto2013: 18
        • Health Quality Ontario
        Long-Term Care Home Performance in Ontario. Queen's Printer for Ontario, 2017.
        (Available at:) (Accessed October 16, 2019)
        • Health Quality Ontario
        Health Quality Ontario Indicator Library. Queen's Printer for Ontario, 2019.
        (Available at:)
        • Statistics Canada
        Mother tongue, knowledge of official languages and sex, provinces and territories. Catalogue number: 98-400-X2016055. Language Data tables, 2016 Census. Statistics Canada. 2017.
        (Available at:)
        • Lepage J.F.
        • Corbeil J.P.
        The evolution of English-French bilingualism in Canada from 1961 to 2011. In: Insights on Canadian Society.
        Statistics Canada, Ottawa, Ontario2013
        • Tang S.K.
        • Tse M.M.Y.
        • Leung S.F.
        • Fotis T.
        The effectiveness, suitability, and sustainability of non-pharmacological methods of managing pain in community-dwelling older adults: A systematic review.
        BMC Public Health. 2019; 19: 1488
        • Reid M.C.
        • O'Neil K.W.
        • Dancy J.
        • et al.
        Pain management in long-term care communities: A quality improvement initiative.
        Ann Longterm Care. 2015; 23: 29-35
        • Lukas A.
        • Mayer B.
        • Fialová D.
        • et al.
        Treatment of pain in European nursing homes: Results from the Services and Health for Elderly in Long TERm Care (SHELTER) Study.
        J Am Med Dir Assoc. 2013; 14: 821-831
        • Tanuseputro P.
        • Hsu A.
        • Kuluski K.
        • et al.
        Level of need, divertibility, and outcomes of newly admitted nursing home residents.
        J Am Med Dir Assoc. 2017; 18: 616-623
        • Sharpe L.
        • McDonald A.
        • Correia H.
        • et al.
        Pain severity predicts depressive symptoms over and above individual illnesses and multimorbidity in older adults.
        BMC Psychiatry. 2017; 17: 166
        • Stanners M.
        • Barton C.
        Depression in the context of chronic and multiple chronic illnesses.
        in: Olisah V. Essential Notes in Psychiatry. IntechOpen, 2012: 18

      References

        • Canadian Institute for Health Information
        RUG III Plus: Decision-Support Guide Ottawa.
        Canadian Institute for Health Information, Ontario2018: 26
        • interRAI
        Cognitive Performance Scale (CPS).
        interRAI Group. 2014; : 1
        • interRAI
        Scales: Status and Outcome Measures. interRAI Group, 2018.
        (Available at:) (Accessed October 25, 2019)
        • Koné Pefoyo A.J.
        • Bronskill S.E.
        • Gruneir A.
        • et al.
        The increasing burden and complexity of multimorbidity.
        BMC Public Health. 2015; 15: 415
        • Mondor L.
        • Maxwell C.J.
        • Bronskill S.E.
        • et al.
        The relative impact of chronic conditions and multimorbidity on health-related quality of life in Ontario long-stay home care clients.
        Qual Life Res. 2016; 25: 2619-2632