Emergency departments are an important site of medical care for older persons and serve as a gateway to hospital entry. In the United States, persons aged 65 years and older comprise 18% of emergency department visits and a whopping 40% of emergency department-to-hospital admissions.
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The primary focus of emergency departments is acute, potentially life-threatening conditions, which has led these settings to be characterized by a restive staff mindset, limited history taking, extensive use of laboratory and radiologic tests, and a focus on rapid decision making and patient disposition. This approach is in many ways antithetical to care of older persons, for which the key elements of quality include concern for comfort and homeostasis, understanding of the patient’s complex medical and psychosocial history, avoidance of unnecessary interventions, and observation over time.National Center for Health Statistics, US Department of Health and Human Services
National Hospital Ambulatory Medical Care Survey: 2018 emergency department summary tables.
National Hospital Ambulatory Medical Care Survey: 2018 emergency department summary tables.
https://www.cdc.gov/nchs/data/nhamcs/web_tables/2018-ed-web-tables-508.pdf
Date accessed: June 14, 2022
In the emergency department setting, it is not uncommon for older persons and their family caregivers to report less-than-satisfactory experiences, citing unpleasant waiting conditions, unhelpful staff attitudes toward patients, lack of communication, and inattention to privacy and personal care.
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In addition, the lack of attention among emergency departments to the peculiarities of older patients has been associated with such negative outcomes as overdiagnosis of urinary infection and unnecessary hospitalization, and these have been linked to insufficient provider knowledge, negative attitudes, health system deficiencies, and suboptimal communication.4
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I spent many years providing physician services in a small rural emergency department and can attest that many of the most challenging patients were geriatric. My training and experience in geriatric medicine put me in an excellent position to understand and address many of their unique issues and to communicate effectively with patients, families, and, when appropriate, long-term care settings.
My experience is by no means unique. Indeed, the field of emergency medicine has become increasingly focused on improving services for older persons by promoting age-friendly emergency department facility design, staff education, policies, and procedures. Milestones in this move have included establishment of career development awards to foster leaders in emergency medicine who focus on older persons
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; joint development and publication of guidelines for geriatric emergency departments by the American College of Emergency Physicians, the American Geriatrics Society, the Emergency Nurses Association, and the Society for Academic Emergency Medicine7
; and launch of the American College of Emergency Physicians’ geriatric emergency department accreditation program.- Carpenter C.R.
- Bromley M.
- Caterino J.M.
- et al.
Optimal older adult emergency care: introducing multidisciplinary geriatric emergency department guidelines from the American College of Emergency Physicians, American Geriatrics Society, Emergency Nurses Association, and Society for Academic Emergency Medicine.
Acad Emerg Med. 2014; 21: 806-809
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American College of Emergency Physicians
Geriatric Emergency Department Accreditation Program.
Geriatric Emergency Department Accreditation Program.
https://www.acep.org/geda/
Date accessed: June 14, 2022
Characteristics of a fully operationalized geriatric-friendly emergency department include
- •a multidisciplinary staff of geriatric-trained providers, including leaders in medicine, nursing, and ancillary services, and encouragement of geriatric-specific training for all staff, including subspecialty consultants and ancillary service providers;
- •architectural design that provides privacy, avoids patient placement in hallways and multioccupant rooms, minimizes noise in holding and examination areas, and provides soft lighting in common areas but task lighting when appropriate;
- •equipment and supplies that are appropriate for older persons, such as furniture designed for persons with mobility issues and high risk of skin breakdown, and availability and use of care aids such as walking devices, hearing aids, condom catheters, and bedside commodes;
- •protocols in place that ensure appropriate communication of relevant information to the patient and family and to primary care providers at the time of discharge, using appropriate modalities such as large print discharge instructions and electronic communication of key elements of the visit and care plan;
- •polices, procedures, and protocols to address common problematic areas, including screening and assessment for geriatric syndromes such as frailty and delirium, use of urinary catheters, medication management, falls assessment, care of persons with acute and longstanding cognitive impairment, and assessment for and implementation of palliative care approaches when appropriate;
- •an ongoing educational program for staff and community linkages (eg, emergency medical services providers), based on periodic needs assessments; and
- •ongoing quality improvement under the leadership of a geriatric medical director and geriatric nurse manager, which includes indicators, data collection, and ongoing assessment of progress and goal revision. Typical target areas for quality improvement include falls, use of urinary catheters, delirium assessment and care, and medication issues (eg, high-risk medications and adverse reactions).10
Improving the geriatric friendliness of emergency departments requires organizational change. Three general implementation models have been described, all of which require a champion at a high administrative level: (1) creating a geriatric-focused subunit in the emergency department, similar to the pediatric subunits in many existing emergency departments; (2) focusing on training of all staff, without specialized providers or settings; and (3) having 1 or more specialized staff (eg, a geriatric nurse practitioner and social worker) who exclusively treat older patients.
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Much work is needed, however, to see the principles of geriatric-friendly emergency department care fully implemented. Key elements of change include focusing on patient preferences and individual situations, rather than on generic and often disease-focused guidelines; increasing the knowledge and expertise of emergency department professionals regarding the unique aspects of geriatric science and care (eg, frailty assessment, person-centered focus, advance directives, palliative care), and increasing the evidence base through research.11
As in virtually every aspect of geriatric medicine, high-level evidence to guide practice redesign and protocol development is rare, so research is an important priority if services are to continue to improve. Table 1 lists a few of the areas where research is beginning to appear, but much more needs to be done.
Table 1Areas of Ongoing Research in Emergency Department Care of Older Persons
• Experiences of older persons and their family caregivers in emergency departments 12 , 13 , 14 |
• Incorporation of elements of geriatric assessment into routine emergency department practice around such issues as frailty assessment, 14 , 15 , 16 , 17 and tailoring of service delivery to persons with high frailty scores18 |
• Prognosis, risk, and functional trajectories of older persons who present for emergency care 19 ,20 |
• Who, when, and under what circumstances to conduct diagnostic testing 21 |
• Geriatric-specific guidelines for medication use 14 |
• Appropriate use of emergency departments by long-term care facilities, and improved methods of acute care in the facility 13 ,22 , 23 , 24 , 25 |
• Under what circumstances and how best to fold in discussion of and decision making regarding limitation of treatment, advance directives, and palliative care 26 , 27 , 28 |
• Care of persons with Alzheimer’s disease and related dementias in emergency department settings 29 |
Of all aspects of geriatric emergency department care, perhaps the most need is for system change related to care of persons with Alzheimer’s disease and related dementias (ADRD), and the research to guide that change.
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Fortunately, with support from the US National Institute on Aging, a recent series of studies has focused on this issue, resulting in separate reviews on detecting cognitive impairment and dementia in emergency department settings,30
communication with persons with ADRD and their families,31
optimal emergency department services for persons with ADRD,32
and management of care transitions in persons with ADRD.33
As in virtually all aspects of medicine, progress in improving the care of older persons is incremental and painfully slow. We should have optimism, however, regarding geriatric-friendly emergency department care, because the position of emergency departments in health services, their affiliation with the most influential health care institution (acute care hospitals), the continued increase in the proportion of patients who are older persons, and the growing embrace by emergency department providers of geriatric principles will all serve to stimulate this change. What is needed is more collaboration between hospitals, emergency departments, long-term care settings, and other outpatient providers; increased resources and activity around staff training in geriatric principles; and more research in this understudied and critical area of medical care.
References
- National Hospital Ambulatory Medical Care Survey: 2018 emergency department summary tables.https://www.cdc.gov/nchs/data/nhamcs/web_tables/2018-ed-web-tables-508.pdfDate accessed: June 14, 2022
- Care experiences of older people in the emergency department: a concurrent mixed-methods study.J Patient Exp. 2021; 8 (23743735211065267)
- Factors related to negative feelings experienced by emergency department patients and accompanying persons: an Israeli study.Isr J Health Policy Res. 2018; 7: 6
- Age, nursing home residence, and presentation of urinary tract infection in U.S. emergency departments, 2001-2008.Acad Emerg Med. 2012; 19: 1173-1180
- Preventable emergency admissions of older adults: an observational mixed-method study of rates, associative factors and underlying causes in two Dutch hospitals.BMJ Open. 2020; 10: e040431
Rosen T, Shah M, Lundebjerg NE, et al. Impact of Jahnigen/GEMSSTAR scholarships on careers of recipients in emergency medicine and on development of geriatric emergency medicine. Acad Emerg Med. Published online March 1, 2018
- Optimal older adult emergency care: introducing multidisciplinary geriatric emergency department guidelines from the American College of Emergency Physicians, American Geriatrics Society, Emergency Nurses Association, and Society for Academic Emergency Medicine.Acad Emerg Med. 2014; 21: 806-809
- Concepts in practice: geriatric emergency departments.Ann Emerg Med. 2020; 75: 162-170
- Geriatric Emergency Department Accreditation Program.https://www.acep.org/geda/Date accessed: June 14, 2022
- The American Geriatrics Society, Emergency Nurses Association, and the Society for Academic Emergency Medicine. Geriatric Emergency Department Guidelines.
- Geriatric emergency medicine—a model for frailty friendly healthcare.Age Ageing. 2022; 51: afab280
- Emergency department use by older adults: a literature review on trends, appropriateness, and consequences of unmet health care needs.Med Care Res Rev. 2011; 68: 131-155
- Post-acute and long-term care patients account for a disproportionately high number of adverse events in the emergency department.J Am Med Dir Assoc. 2021; 22: 907-912.e1
- Providing care for older adults in the emergency department: expert clinical recommendations from the European Task Force on Geriatric Emergency Medicine.Eur Geriatr Med. 2022; 13: 309-317
- Emergency department interventions for frailty (EDIFY): front-door geriatric care can reduce acute admissions.J Am Med Dir Assoc. 2021; 22: 923-928.e5
- Frailty assessment in the emergency department for risk stratification of COVID-19 patients aged ≥80 years.J Am Med Dir Assoc. 2021; 22: 1845-1852.e1
- Quality indicators for a geriatric emergency care (GeriQ-ED) - an evidence-based Delphi consensus approach to improve the care of geriatric patients in the emergency department.Scand J Trauma Resusc Emerg Med. 2020; 28: 68
- Emergency department staff perceptions of Emergency Department Interventions for Frailty (EDIFY).J Am Med Dir Assoc. 2022; 23: 179-181.e3
- Nursing home residents' functional trajectories and mortality after a transfer to the emergency department.J Am Med Dir Assoc. 2021; 22: 393-398.e3
- Factors associated with potentially inappropriate transfer to the emergency department among nursing home residents.J Am Med Dir Assoc. 2021; 22: 2579-2586.e7
- Diagnostic testing in long-term care and resident emergency department visits: a retrospective cohort study.J Am Med Dir Assoc. 2021; 22: 901-906.e4
- Nursing home resident admission characteristics and potentially preventable emergency department transfers.J Am Med Dir Assoc. 2022; 23: 1291-1296
- How should assisted living be using emergency departments?.J Am Med Dir Assoc. 2021; 22: 899-900
- Telemedicine for older adult nursing home residents to avoid emergency department visits: the experience of the NHTeleED Project in Maryland.J Am Med Dir Assoc. 2022; 23: 1311-1312
- Identifying appropriate nursing home resources to reduce fall-related emergency department transfers.J Am Med Dir Assoc. 2022; 23: 1304-1310
- Palliative medicine and geriatric emergency care: challenges, opportunities, and basic principles.Clin Geriatr Med. 2013; 29: 1-29
- Effectiveness of emergency department based palliative care for adults with advanced disease: a systematic review.J Palliat Med. 2016; 19: 601-609
- Factors associated with emergency department visits by people with dementia near the end of life: a systematic review.J Am Med Dir Assoc. 2021; 22: 2046-2055.e35
- Adapting emergency care for persons living with dementia: results of the Geriatric Emergency Care Applied Research Network Scoping Review and Consensus Conference.J Am Med Dir Assoc. 2022; 23: 1286-1287
- Detecting cognitive impairment and dementia in the ED: a scoping review.J Am Med Dir Assoc. 2022; 23 (1314.31-1314-e86)
- Emergency department communication in persons living with dementia & care partners: a scoping review.J Am Med Dir Assoc. 2022; 23 (1313.e15-1313.e49)
- Optimal emergency department care practices for persons living with dementia: a scoping review.J Am Med Dir Assoc. 2022; 23 (1314.e1-1314.e29)
- Emergency department care transitions for patients with cognitive impairment: a scoping review.J Am Med Dir Assoc. 2022; 23 (1313.e1-1313.e13)
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